In this article, we will be answering some questions frequently asked by the members of ECN community.
1. I've problems with FOMOEX what to do?
We have no relation to FOMOEX and ECN project. You must ask all questions related to these projects in their official channels. We will answer only on questions about Temple wallet and QuipuSwap usage.
2. I've lost my seed phrase in Temple wallet. How can I recover my Temple wallet?
Temple is a non-custodial wallet and we do not have access to your data or assets. Only you know your seed phrase. If you lose it, there is nothing we can do.
3. I'm sure I remember the correct seed phrase but when I enter it I get an error or it takes me to an empty wallet.
Please read this article.
Most likely there is a mistake as you enter your seed. Make sure there are no extra spaces between the words and before/after the entire phrase. Also check the spelling of each word with this dictionary.
4. I know I have ECN on my account but I can't see it in my wallet.
Make sure you are logged in to the correct account. To check if you actually have ECN on this account, visit blockchain explorer (i.e. www.tzkt.io) and paste your account address into the search field and check the Token tab.
Check if there is a problem with node access. Switch to a different node or try connecting to a different internet network and see if it then shows the correct balance.
Try to add this token manually. Token contract address is: KT1M81KrJr6TxYLkZkVqcpSTNKGoya8XytWT
5. How do I buy/sell ECN?
You can also swap tokens directly in the Temple wallet as explained here. Temple wallet uses QuipuSwap liquidity pool.
6. I get errors as I try to swap.
The most common issue is not having enough XTZ to pay the transaction fees. You need some XTZ in your account to interact with the Tezos blockchain.
To troubleshoot for other possible problems please read this guide.
7. How do I send tokens from Metamask to Temple or vice versa?
ECN tokens exist on several blockchain networks. Initially, ECN was a TRON token. At some point, it was moved to Ethereum and Tezos blockchains. Note, that if you own Ethereum-based ECN you will be unable to send them to Temple wallet or trade them on QuipuSwap.
8. Why is the ECN price on QuipuSwap lower than I expected?
Prices on QuipuSwap are formed according to AMM algorithms and based on supply/demand dynamics within a liquidity pool. We have no control over the token prices, they are shaped by the free market.
9. Temple wallet does not work reliably on my mobile device/iPad.
It is not supposed to.
At this time Temple is a desktop browser extension only. The Mobile version will be released soon.